Shipping Policy
Welcome to Root32! We want to ensure your smile journey starts smoothly with efficient and transparent delivery. This shipping policy outlines how we get your dental products to you, quickly and safely.
Shipping Fees
- Free Shipping: We offer free standard shipping on orders of ₹298 and above.
- Standard Shipping: Orders below ₹298 will incur a flat fee of ₹39.
- Express Shipping: We offer an express shipping option for faster delivery at an additional charge. Rates vary based on your location and order size. You can calculate the express shipping fee during checkout.
Delivery Timeframes
- Standard Shipping: Most orders within India are delivered within 5-7 business days. Delivery times may vary depending on your location and distance from our fulfillment center.
- Express Shipping: Express orders typically arrive within 2-3 business days.
Order Tracking
You will receive a confirmation email with tracking information once your order ships. You can track your order online anytime by visiting our website and entering your order number. We will also send you email updates on the status of your shipment.
Delivery Restrictions
- We currently only ship within India.
- We cannot ship to P.O. boxes or APO/FPO addresses.
- There may be restrictions on shipping certain items due to their size or weight.
Returns and Exchanges
We are happy to accept returns or exchanges within 30 days of purchase. Returned items must be unused and in their original packaging. Shipping charges are non-refundable unless the item is damaged or defective. For complete details on our return and exchange policy, please visit our website or contact our customer service team.
Additional Information
We reserve the right to change our shipping policy at any time. We will update this page with any changes.
If you have any questions about our shipping policy, please don’t hesitate to contact our customer service team at support@root32.co.in.
Thank you for choosing Root32! We hope you enjoy your smile journey with us.